Product Design Mobile On demand 2021

Pedaling

— On-demand
Bicycle Repair App

A two-sided platform that connects cyclists with repair technicians in real time, wherever the bike breaks down.

Client
페달링 (Pedaling)
Role
Product Design Consultant
Year
2021
Platform
iOS / Android
Pedaling — On-demand Bicycle Repair App
Problem

Bike repair still depended on the rider going to the shop.

When a bike broke down, riders had to move it themselves.

Technicians also lacked a flexible way to connect with nearby repair demand.

Problem 01 — Riders
Offline repair is

inconvenient
Moving a broken bike was slow, difficult, and often impossible mid-route.
Problem 02 — Technicians
No flexible

work channel
Skilled technicians had no flexible channel to find nearby repair requests.
Problem 03 — Market
No real-time

matching
Repair demand and technician availability were not connected by location.
BUSINESS NEEDS & SOLUTION
Need 01
Convenient for riders

Repair comes to the rider at the right time and place.
Need 02
Flexible for technicians

Technicians can receive nearby jobs based on live demand.
Need 03
Smarter as a platform

Location-based matching connects repair demand with available technicians.
↓
자전거 출장정비 서비스
On-demand bicycle repair with real-time matching, location-based service, and flexible technician access.
User stories
RiderCyclist
TechnicianBicycle Technician
"I need my bike fixed now, where I am."
CommuterNeeds speedLocation-flexible
"I have the skills — I just need the right jobs, near me."
Skilled professionalFlexible workSelf-directed
Story 01
Emergency breakdown — Request Now
"I was riding home when my bike broke down. I need help right away."
Story 02
Planned maintenance — Schedule Repair
"My bike has been unused for a while. I want it checked before I ride again."
Story 03
No match — Visit a Technician
"I can't find a match right now. I'll find a nearby technician and go directly."
Home screen — service select
Step 01
Choose Repair Service
Select service option
Step 02
Select Service Option
Request Now — photo upload
Step 03
Enter Information
Technician matched screen
Step 04
Technician Matching
Schedule repair — date and time
Step 01
Choose Repair Service
Select technician + add-ons
Step 02
Select Technician
Special offer
Step 03
Special Offer
Day of appointment — estimate
Step 04
Appointment Day
Browse map — nearby technicians
Step 01
Browse Map
Check technician's info
Step 02
Check Technician's Info
Book technician time
Step 03
Book Technician Visit
Technician Story 01
Check New Requests on Home
"Today's a workday — time to head out. Where should I start?"
Technician Story 02
Navigate & Optimize Route
"Got the request — now let's get there the fastest way."
Home — new requests + heatmap
Step 01
Check New Requests
Demand heatmap
Step 02
View Demand Heatmap
Accept request
Step 03
Accept Request
Got request — accept
Step 01
Got Request
Navigate & optimize route
Step 02
Navigate & Optimize
Edit bike details — estimate
Step 03
Edit Bike Details
E2E
From repair request to technician match.
Flex
Technician work matched with live nearby demand.
Two-sided
Separate UX flows for riders and technicians.
More Work View all →

Accent

Card radius

Two Sides layout

Stacked